In our constant endeavour to offer excellent services and 100% ensure customer satisfaction, we have introduced a return policy of up to 10 days. You can opt for a refund or exchange within 10 days of product purchase. However, please ensure that the item is unused and in the same condition as received. Also, it has to be in its original packaging.
The process of returns:
- Please log on to your account Click here to login
- Click on the order history tab
- Go to order details with an order reference
- Go to the return section and place your return product details & send your return request.
Return shipping charges have to be borne by the customer. Kayashakthi herbal products do not have a pickup policy at this point in time, hence it is upon the customer to send the parcel unused and packed in original packaging within 10 days of purchase. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item for returns you should prefer using a trackable shipping service or purchasing shipping insurance to ensure that your product reaches us safely. Items that are exempted from returns Liquid items and gift cards or health vouchers are exempted from being returned. Products purchased in the sale amount cannot be refunded. Products sold under discount, 1+1 offer, or free items cannot be taken back.
So, please place your order carefully and only when you are certain that you want that particular product. Read our specifications carefully to avoid confusions and wrong order placements.
Rules of refund:
- To complete your return, we require a receipt or proof of purchase.
- Please do not send your purchase back to the manufacturer.
- Please share your return shipping details once the return is initiated
- There are certain situations where only partial refunds are granted.
Eligibility for Refund:
Once your return is received, it will be inspected for the following conditions:-
- Right product
- Unused condition
- Intact seal
- No Damages